FlatMate.in Refund and Cancellation Policy
Welcome to FlatMate.in, your trusted platform for finding the perfect flatmate. In order to contact other users via call/chat, you have to be a premium user. We want to ensure that your experience with us is transparent and enjoyable, so we've outlined our Refund and Cancellation Policy for our two distinct plans: the DIY Plan and the RM Plan (Relax Plan).
Here's what you need to know about our DIY (Do It Yourself) Plan:
- Upon purchasing our 30-day Premium Plan, you'll immediately gain access to contact other users via call/chat and view their detailed listings.
- If, within the first month of your subscription, you are unable to find a suitable flatmate, you may request a refund.
- You'll be eligible for the refund once your premium ends. That means you can request a refund only after a month of the purchase date
- Refund Breakdown (If you've Paid 500): ₹350 (Value Of Service) + ₹149 (Platform Fees and applicable taxes)
- Refund Breakdown (If you've Paid 599): ₹379 (Value Of Service) + ₹220 (Platform Fees and applicable taxes)
- Only the "Value Of Service" portion is eligible for a refund.
RM Plan (Relax Plan):
Our RM (Relationship Manager) Plan offers a personalized approach to finding your flatmate, combining the benefits of the DIY Plan with additional support:
- Upon purchasing the Relax Plan, a dedicated Relationship Manager will be assigned to you. They will actively contact potential flatmates on your behalf and coordinate property visits.
- You can expect a call from your Relationship Manager within 24 hours of payment confirmation. Support from the Relationship Manager will be provided exclusively over the phone.
- Your Relationship Manager will be available to assist you on working days from 10:00 AM to 6:00 PM, excluding Sundays and Public Holidays.
- If you wish to request a refund, you can do so after 15 days of payment. You will be eligible for a 50% refund of the amount paid, unless your Relationship Manager has already arranged 10 visits for you, in which case a refund will not be granted.
- If you choose to extend your Premium Membership for an additional month, you will not be eligible for a refund as it is compensated with a free extension.
- If you disagree with or do not fully accept the terms of this refund policy, we kindly ask that you refrain from purchasing our 30-day plan, as we do not entertain cancellation requests.
- If you have received a discount on your plan purchase, the discounted amount will be adjusted with your refund.
- You are eligible for a refund only if you request it within 3 months of your original purchase date.
- Flat Owners are eligible for a 50% refund on the DIY Plan.
At FlatMate.in, we strive to provide a seamless and efficient service, and we are committed to enhancing your flatmate search experience. If you have any inquiries or require further clarification regarding our Refund and Cancellation Policy, please reach out to our customer support team. Your satisfaction is our top priority.
Please Note: This refund policy is not applicable to accounts registered as PG Owners.
Prior to making your purchase, please take a moment to read and accept our refund policy, indicating your agreement with its terms.
Thank you for choosing FlatMate.in as your trusted partner in finding the perfect flatmate!